COSTUMER SERVICE

All goods (except for vintage items) to be exchanged or returned must be returned within 7 business days (domestic returns) or 18 days (international returns) once purchase is received. And in their original packaging, with all the labels still attached and any accessories included, in the same conditions in which they were delivered without having been used, washed or altered in any way. Vintage items cannot be returned.

How do I return an item?
If you purchased something at Rock 'n Ruche you must contact us for any issues including Returns.
β€’ Let us know the reason for the Return.
β€’ Send your tagged / unworn items with a tracking number to:

Rock 'n Ruche
Jan Hanzenstraat 50/3

1053ST Amsterdam

Domestic Returns within 7 business days | International Returns within 18 business days.

How will I be refunded?

We will credit your original method of payment minus original shipping charges and duties paid. 

How long will my refund take to be processed?

Once your Return arrives within the warehouse please allow 10 business days for your refund to be processed. You will be notified by email once finalised.

Can I return a sale item?

Sale items can not be returned.

What if my item is faulty?

If you have received a faulty item please email us at mailme@rocknruche.com to arrange a Prepaid Return Postage agreement. We will replace if stock is available or refund you upon return. 

Do I have to pay for shipping my return?

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind. 

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FAULTY POLICY
Every product is handmade with care. The soft and quality leather is a product from nature and canWe send it out after a quality control, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 10 days of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. 

RETURN POLICY
We will happily except a return of an item which has not been worn, washed or used in anyway and is returned in it's original condition, including tags, for a full refund. Please return within 7 business days for The Netherlands and 18 Business days for International from the date you received the parcel. Sale items cannot be returned for a refund and are final sale. The Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery. Rock 'n Ruche is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refunded within 10 business days of the return arriving to our warehouse, followed by a confirmation email. Rock 'n Ruche reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy. 

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